Privacy policy

The following privacy policy explains the extent to which we store, process, and use the personal information that we collect when you visit our website.

Who is responsible?

TRACK GmbH (Bernhard-Nocht-Str. 113, 20359 Hamburg, Germany) is responsible for this website. For further information about our company and persons authorized to represent and act on TRACK’s behalf, please visit About this website.

What information is collected and stored?

Legal basis for information processing

In order to offer you the best possible user experience and most relevant services on our website, we store and process personal information in accordance with the following legislation:

– Consent {(Art. 6, para. 1 (a) of the General Data Protection Regulation (GDPR)}
Contract fulfillment {(Art. 6, para. 1 (b) of the GDPR}
– Balancing test {(Art. 6, para. 1 (f) of the GDPR}
Fulfillment of legal undertaking {(Art. 6, para. 1 (c) of the GDPR}

We will use this terminology in connection with your inquiry, so that you can determine the extent to which we use and process your personal information.

If personal information is processed on the basis of your consent, you have the right to revoke the permission you have given us at any time.

If we process information following a balancing test, as the affected party, you have the right to revoke your consent to the processing of your personal information in accordance with Art. 21 of the GDPR. 

Access information

Every time you visit our website, personal information is recorded and processed so that we can display the content of our website on your computer or mobile device.

The IP address assigned to your device must be known so that the website can be displayed in your browser. Additional information about your device’s browser is also processed.

We are obliged, in accordance with privacy laws, to guarantee the confidentiality and integrity of personal information within our IT systems.

For this purpose, and in the interest of maintaining integrity, the following data is recorded on the basis of a balancing test:

– IP address of the device (for a maximum of 7 days)
– Operating system of the device
– Browser version of the device
– Name of the requested file
– Date and time of the request
– Volume of data transmitted
– The referring URL

The IP address is deleted from all systems and software procedures used to run this website after a maximum of seven days. Any reference to an individual person can then no longer be made on the basis of the remaining data.

Information is also used to detect errors on the website – as well as to troubleshoot and rectify problems.

Contact forms

We provide a contact form on our website, which you can use to request information about our products or services as well as contact us. We have marked fields as mandatory, where we require specific input from you to help us respond to your request. Additional information can be entered in other fields, however, this is voluntary.

We require this information to enable us to answer your inquiry as accurately as possible and send you a reply. Your data will only be processed in the case of specific requests regarding contract fulfillment or the commencement of contract negotiations. With general queries, data will only be processed following a balancing test.

We will electronically process inquiries made via the contact form on our website, so that we can respond to your request. This could mean that other persons, departments or possibly third parties may become aware of the content entered in the form you sent. Information in the form is transmitted via a secure, encrypted internet connection.


Our website makes use of cookies. Cookies are text files containing small amounts of information, which are placed on your computer via your browser. Cookies are necessary to enable you to move within the site and use its functions.

We use session (temporary) cookies, which are deleted immediately at the end of your visit. For web analytics, we insert persistent cookies, which are not automatically deleted at the end of your visit.

If you wish, you may set your browser to block or disable cookies altogether. However, you might not be able to use all functions of this website to their full extent. Cookies do not install or start programs/other applications on your computer.

The use of cookies takes place on the basis of a balancing test. Our goal is to make visiting our website as user-friendly and attractive as possible.

Web analytics

This website uses Google Analytics. This web analytics service is, however, only used if you actively agree to this on your first visit to the site. Its use enables us to tailor our website to better match specific interests/requirements, and it follows a balancing test. Web analytics also enable us to detect errors on the website, e.g. to recognize and repair defective links or other faults.

Google Analytics uses cookies, which are text files placed on your computer, that help the website analyze how users interact with the site. This involves the use of client IDs, which serve to create user profiles under a pseudonym and record the visit to the website by unique users via their computers or mobile devices. 

The information generated by the cookie about your use of the website is normally transmitted to and stored by Google on servers in the United States. However, IP anonymization is activated on this website and stipulated by our contract with Google. This means, your IP address is shortened by Google within member states of the European Union or in other signatory states of the Treaty on the European Economic Area. The full IP address is transmitted to a Google Server in the USA and shortened there only under exceptional circumstances.

Google is certified under Privacy Shield frameworks, and our certifications can be viewed on the Privacy Shield list. Google guarantees an adequate level of privacy.

You may prevent the use and storage of cookies as well as prevent Google from recording and processing the data generated by the cookies and pertaining to your use of the website (including your IP address). Simply download and install a browser plug-in available at the following link, and select the appropriate settings on your browser software: 

Alternatively, especially for mobile devices, you can prevent Google Analytics from recording and processing information by clicking the following link. An opt-out cookie is created that prevents the future recording of your visits to this website.

Deactivate Google Analytics

You can find further information about the Google Analytics Terms of Use and Privacy Policy at

Do you want to change your preference regarding the analysis of your interaction with this website?


Google Fonts

Our website uses Google Fonts, a service provided by Google. This means that fonts from Google servers are loaded to enable the optimum display of our website. Data processing follows a balancing test, where our goal is to make the design of our website as attractive as possible.

The fonts are loaded from Google servers, which are normally located in the USA. Google provides for an adequate level of privacy and is certified under Privacy Shield frameworks. Our certifications can be viewed on the Privacy Shield list.

Google YouTube player

This website uses social plugins from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). If you request a page on our website that contains such a plugin, then information about your use of the website will be automatically transmitted to and stored by Google. The website operator has no influence on the type and volume of the data collected by and transmitted to Google.

If you are logged into Google, then Google can map your visit to your Google account. You can find further information about privacy at

Social plugins

These plugins enable users to set bookmarks and post or share content on social networks (e.g., Twitter, Facebook, and Google+). When users take advantage of these functions and are simultaneously utilizing the corresponding services (e.g., Twitter, Facebook, and Google+), then a visit to our website can be directly linked to the user.

Why personal information is collected and stored

We store and process the aforementioned data to ensure the smooth and user-friendly operation of our website and to fulfill contractual obligations with our customers as well as the guarding of our legitimate interests.

Should we receive an inquiry from you and there is no current customer relationship, we will then process the information for marketing and advertising purposes. You can withdraw your permission for us to use your personal information for marketing purposes at any time.

Optional information

If you have already provided personal information voluntarily (e.g., in the forms), which is not necessary for contractual obligations, then we will store and process your data under the justifiable assumption that this is in your interests.

Data receipt/transmission

Generally, the information you provide us will not be passed on to third parties. In particular, your information will not be forwarded to third parties for their own marketing and advertising purposes.

We may, however, employ external service providers to operate and maintain this website or to manage other products and services for us. It is possible that such a third party service provider receives or becomes aware of certain personal information. We select our service providers carefully – particularly with regard to privacy and security – and we take all possible precautions as required by law to ensure that data processing activity is legal and authorized.

Data processing outside the European Union

Personal data processing outside the European Union is covered by the points as outlined above in this privacy statement.

Privacy Officer

You can contact our Privacy Officer directly.

Privacy Officer
Bernhard-Nocht-Str. 113
20359 Hamburg
Email: datenschutz[at]

Your rights

You have the right to obtain information about the personal data collected. You are entitled to ask about this at any time.

For information requests not made in writing, we may ask you to provide proof of identity. 

You also have a legal right to have any stored data that concerns your person amended or deleted, or to limit the extent of processing.

Furthermore, you have the right to object to the processing of personal

data you have provided within the scope of the regulations. The same rights apply to data transmission.

Data deletion

Personal data is deleted as soon as there is no further purpose for which the personal data needs to be stored. It may be necessary to continue storing data, particularly if it is still required for contractual commitments, to clarify warranty or guarantee claims, and for making payments or defending against such claims. If a deletion should be prevented by the legal obligation to retain data, the data will only be deleted upon expiry of the legal obligation to retain it.

Right to appeal decisions made by regulatory authorities

You have the right to make a complaint to a regulatory authority with regard to the processing of your personal data.

Amendments to this privacy policy

We reserve the right to revise this privacy policy if changes are made to the website or on the occurrence of other significant developments. The most current version of this document can always be found on this website.

As of May 25, 2018